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Total Quality Essentials Sarv Soin

Total Quality Essentials

Sarv Soin

Published September 1st 1998
ISBN : 9780070595514
Hardcover
362 pages
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 About the Book 

Apply Total Quality and reap the benefits in your company quickly with this clear, concise guide to key points. Written especially for busy executives with no time to waste deciphering jargon, this book takes you straight to the heart of TotalMoreApply Total Quality and reap the benefits in your company quickly with this clear, concise guide to key points. Written especially for busy executives with no time to waste deciphering jargon, this book takes you straight to the heart of Total Quality and shows you how to: apply the famous Hoshin Kanri Planning Process- manage key processes in both manufacturing, sales, and service organizations- create a customer-obsessed organization- handle customer complaints- develop a rigorous, successful improvement cycle- secure employee participation in improvements- and audit or review a Total Quality effort. This indispensable sourcebook also reviews the principles of Total Quality, analyzing the nature of quality, the primacy of the customer, learning and growth in the organization, and more.